Fixed-Price Managed IT vs. Traditional IT Support in United Kingdom
| Traditional IT Support | DevOps Garden | |
|---|---|---|
| Billing | Hourly, unpredictable | Fixed monthly |
| Accountability | Rotating freelancers | Named account engineer |
| Approach | Reactive (fix after failure) | Proactive (monitoring & prevention) |
| Reporting | Rare or none | Monthly/quarterly plain-English reports |
| Scope | Ad-hoc | Clearly defined, productized |